Refund policy

Returns & Refunds Policy

Due to the nature of our products and hygiene standards, we do not accept returns or offer refunds on beauty or personal care items once they have left our premises. This is to ensure the safety, purity, and integrity of every product we offer.

Order Cancellations

If you change your mind, you may request to cancel your order before it has been dispatched. Once an order has been shipped, it cannot be cancelled, returned, or refunded unless it arrives damaged or faulty.

To request a cancellation, email talldahlia@outlook.com as soon as possible, quoting your order number.

Damages & Issues

We package all orders with care, but if your item arrives damaged, defective, or incorrect, please email us at talldahlia@outlook.com within 48 hours of delivery.

Include the following with your message:

  • Your order number

  • A clear photo of the item(s)

  • A photo of the outer packaging

If the issue is accepted, we’ll offer a replacement, refund, or exchange, depending on the situation.
If a return is required, Tall Dahlia will cover the return shipping costs.

Refunds

Once we’ve reviewed and approved your return or issue, your refund will be issued to your original payment method within 10 business days.

Please note, it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at talldahlia@outlook.com.

Lost or Stolen Packages

Tall Dahlia is not responsible for parcels lost or stolen once marked as delivered by the courier. Please ensure your delivery address is accurate and secure. If your package is lost in transit please contact us at talldahlia@outlook.com so we can assist you in resolving the issue.